Notification of returns must be received within 15 days of delivery. Returns MUST arrive back at our warehouse within 30 days of delivery to customer. Please notify us of any issues or return requests by email: [email protected]
Once notified, Ortmayer Materials Handling, Inc will issue a Return Merchandise Authorization (RMA) to be included with the returned products. RMA MUST be included with the return in order for credit to be processed.
A 20 percent restock fee applies.
Ortmayer Materials Handling, Inc dose not accept returns on custom-made products such as pallet dollies, castered dollies, dock or ramp equipment.
Please contact your Ortmayer customer service representative at 1(718) 875-7995 for more information.